Refund Policy

This policy explains the 14-day refund window and request process for one-time ZirconOps digital-product purchases.

Last updated: 3 September 2026. This policy applies to one-time ZirconOps digital-product purchases processed by Paddle.

1. 14-day refund window

All customers may request a full refund within 14 calendar days of the original transaction date. No reason is required. ZirconOps imposes no additional eligibility conditions, qualifiers or exceptions during this 14-day period.

2. Purchases processed by Paddle

For purchases made through Paddle, Paddle acts as merchant of record and handles payment, tax, receipts and refund administration. Paddle’s Refund Policy, Buyer Terms and applicable consumer law also apply.

ZirconOps does not add restrictions to the refund rights available under this policy, Paddle’s policies or applicable law.

3. How to request a refund

Submit your request within 14 calendar days of the original transaction date using one of the following Paddle channels:

• the “View receipt” or support link in your transaction confirmation email;
• the purchase-management link provided with your order; or
• Paddle Buyer Support and the “Request refund” option.

Provide the email address used for the order and the transaction or receipt reference so Paddle can identify the purchase. You do not need to provide a reason to request a refund within the 14-day window. Do not send full card details or passwords to ZirconOps.

4. Refund processing and product access

Refunds are returned to the original payment method where possible. After a full refund is issued, your licence and right to access or use the refunded ZirconOps product end, and you must delete any retained copies.

5. Mandatory consumer rights

Nothing in this policy limits any mandatory consumer right that applies to your transaction. If applicable law or Paddle’s policy provides additional or longer non-waivable rights, those rights remain unaffected.

6. Chargebacks

Please use the receipt or Paddle support channel before initiating a bank or card chargeback. This usually allows delivery errors, duplicate payments and technical issues to be investigated more quickly. Nothing in this section limits any lawful payment-dispute right.

7. Contact

For an order or refund request, use the support link included in your transaction receipt. For product information before purchase, return to zirconops.com.